Archive for June, 2011


Bad words are forming in my head

Dear Asurion,

Listen you ignorant spawn of the Devil, for the third time I did not receive my replacement device on May 26, 2011. I received the wrong device which I returned and you told me you received. I received the correct device on June 15, 2011. Stop threatening to charge me a restocking fee you ignorant Devil-spawn.

I’m back!!

So once again I have become negligent in my blogging and am having to play catch up. It won’t be easy this weekend since I am going to see Green Lantern with Gwen on Friday, going to NYC on Saturday with Em and then going to see the Staten Island Yankees on Monday. Plus the Yankees have no off days coming up.

Tonight I had to type posts on about 4 games that I was behind. Now that I’m caught up there,

My phone is here, I spent all last evening getting my apps loaded and my books downloaded and my music synced. Then I forgot it at home when I went to work. Not only that, I twisted my ankle running to catch the train. I didn’t really hurt my ankle, just scraped the side of it with the strap on my shoe.

Yesterday morning my right eye was completely blood shot. It is still a little bit red but I can’t wear my contacts. Tomorrow I am wearing mascara and eyeliner. Mainly because I don’t think make-up is the cause of this.

Not much else to say. I think I will look a the pictures on my camera to make up for the missing posts.

apparently my cell phone saga is done. I say apparently because when I was reading the list of Customer complaints for Asurion, one of them was that the customer was told the phone had water damage when it didn’t. I still have to send the broken phone back so I don’t get charged a restocking fee. That is why my ordeal is not quite over yet.

When I got the e-mail from American Express stating my payment was due, I went on the website and filed a disputed charge claim. I told them, wrong merchandise shipped, I called the company, got no response and have returned the merchandise with a letter stating the problem and still had no response.

When I received the e-mail I posted in my last post, I called the number in the e-mail. I spoke to customer service, then I got transferred to technical support (Jay), Jay then said I had to speak to a supervisor to needed to know what address to send the replacement phone to. The supervisor told me the phone was being sent out.

Here is what frustrates me. When I returned the wrong phone I included a letter, in that letter was the specifics of why it was the wrong phone and what I wanted Asurion to do, send me the correct phone. I also put my address, my cell phone number, my work number and my e-mail address. I still had to call them to get them to do anything. And why did he have to get my address and phone number and e-mail address when they already had them! They had all that information from the original claim number, which was also on the letter I sent them and on every e-mail they sent me.

So I got my phone on Wednesday, June 15, 4 weeks and 7 phone calls after I filed my claim. When I opened the box, it was a brand new iPhone, it the box, shrink wrapped, just the phone I got from the store. When I went on line with American Express, there was a notation that they had contacted the company. That is what probably lit a fire under their soulless devil-spawn asses. American Express, a company that knows what customer service is, and shakes a might big stick.

Subject: Regarding Your Wireless Device Claim

Re: Claim ID

Dear
We received the documents you faxed to us; however, we were unable to review them due to two or more of the following reasons:

The photo ID was illegible, too dark, too light
The identification provided is expired or invalid
The manufacturer and model of the phone you are claiming was missing from the claim affidavit
The signature and date were missing from the claim affidavit
One or more necessary sections of the claim affidavit were missing
In order to evaluate your claim, please contact us at x for an update on your claim status. We will then inform you of what documentation is still needed to proceed with your claim. Once we receive your updated documents, we will contact you within 3 hours regarding your claim status.

Please Note: This is an auto-generated e-mail that is unable to receive replies.

This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.
Contact Us
This email was sent by: Asurion Insurance Services, Inc.
648 Grassmere Park Drive, Suite 300 Nashville, TN, 37211,

This was their mistake. They sent the wrong phone and I’m the one having to run around like a crazed person!!

How long until I can call the BBB?

Just for fun

Ever do something just for fun? MetroNorth has a text number for getting the next train. Last time I used it I noticed ‘reply MLB’ so I did, just to see what would happen. I got the following.

20110607-020825.jpg

Then I noticed there were letters next to the games listed. So I replied with a ‘C’. Hey I have unlimited texting.

20110607-021023.jpg

I don’t know what those numbers and letters mean. Then I replied ‘b’ for NYY.

20110607-021251.jpg

Then ‘s’ for standings.

20110607-021422.jpg

Just for fun.

New music

I just bought two songs from iTunes. I was influenced by Stace at My Brain Hurts.
Hungry like the wolf

Too Bad You’re so Beautiful

This morning I overslept. Not bad, but I was 30 minutes late. I really didn’t want to go into work, but I dragged myself out of bed and came in. I had two meetings today, one I forgot about until I got in and saw the e-mail. Our new regional director wants to get to know everyone. I believe the polite expression is, stuff and bother. Anyway, since I had to spend time in meetings I didn’t get to the work that piled up that lately I have been able to start whittling away at.

Also, I was updating one of my reports, and saving it to the H drive like I have been instructed, and it wouldn’t save. Then I got an error and the document closed, without my changes being saved. [insert bad word here] So when I went to the first meeting I was cranky, and then they were were just talking and talking and my head started to hurt.

And Asurion called, to see if I was enjoying my new replacement phone. So I called them and told them, No I’m not I had to return it to you, I included a letter with the details because no one returned my call. I didn’t tell them, you better get your shit together because I am ****ing angry, I am keeping my eye on you, like Sting.

In the city today, Em is in Vermont so I was all alone, I was going to tweet to see if any of my followers was watching the game in the city and could I join them, then I checked the game time, 9:00 p.m. There went that idea. Then I got in a mini fight with Em (she later blamed it on her husband, I’m cool with that). While in the city I got a Russell Martin shirt for Em’s husband and a shirt with “27 reasons not to be Red Sox fan” for Tuesday’s game.

Ashley checked my ear for me, the new piercing is healing fine and she told me what to do with the one that was bleeding. I was planning on going for tea and to a store I had a groupon for. My mood was entirely ruined for that before I left Ashley’s so I left NoHo and headed up to Grand Central Terminal.

Thinking I should come home I asked Stitch why he told his mom I was mad at them. He said he didn’t and then said “You don’t have to come home.” I was already up at Grand Central so I couldn’t go to the clothing store I had a Groupon for so I just started walking. I found a street fair and walked the whole length of it and back. I bought a hat, a necklace, some magnets, earrings and a watch that didn’t work. Then I stopped at a bar to have a beer, or two. I might go back there sometime if I need to watch the game when I’m in the city.

By the time I got home, the game was 20 minutes old. Big Stoppa was pitching. I thought Em wanted me to tweet game details, then she said she was following it on her iPad. So what the heck did she need me for? So I just tweeted spectacular facts about the game. But I think she didn’t get them because of all the other tweets she was getting.

How sad is it

How sad is it that I was deliriously happy to see gas at less then $4 a gallon? Especially since it was $3.99 per gallon.

Imagine my disappointment to find out it was a lie. It was only that price if you were paying cash, which I wasn’t because I didn’t have any.

How absurd is it that it costs $40 to fill the tank of a mini-car?

David Robertson is a pitcher for the NY Yankees. His hometown is in Alabama and was devastated by the recent deadly tornadoes.

On the top right of this blog is a link to Dave and Erin Robertson’s website where you can donate money to help the people affected by the devastating tornadoes in Alabama. The money goes directly to providing people with the basic necessities of life that they need right now.

No matter what team you root for or even if you don’t like baseball or any sports, please consider making a donation, any amount of money can be helpful.