Tag Archive: Asurion


apparently my cell phone saga is done. I say apparently because when I was reading the list of Customer complaints for Asurion, one of them was that the customer was told the phone had water damage when it didn’t. I still have to send the broken phone back so I don’t get charged a restocking fee. That is why my ordeal is not quite over yet.

When I got the e-mail from American Express stating my payment was due, I went on the website and filed a disputed charge claim. I told them, wrong merchandise shipped, I called the company, got no response and have returned the merchandise with a letter stating the problem and still had no response.

When I received the e-mail I posted in my last post, I called the number in the e-mail. I spoke to customer service, then I got transferred to technical support (Jay), Jay then said I had to speak to a supervisor to needed to know what address to send the replacement phone to. The supervisor told me the phone was being sent out.

Here is what frustrates me. When I returned the wrong phone I included a letter, in that letter was the specifics of why it was the wrong phone and what I wanted Asurion to do, send me the correct phone. I also put my address, my cell phone number, my work number and my e-mail address. I still had to call them to get them to do anything. And why did he have to get my address and phone number and e-mail address when they already had them! They had all that information from the original claim number, which was also on the letter I sent them and on every e-mail they sent me.

So I got my phone on Wednesday, June 15, 4 weeks and 7 phone calls after I filed my claim. When I opened the box, it was a brand new iPhone, it the box, shrink wrapped, just the phone I got from the store. When I went on line with American Express, there was a notation that they had contacted the company. That is what probably lit a fire under their soulless devil-spawn asses. American Express, a company that knows what customer service is, and shakes a might big stick.

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Topic #144:

Make a top ten list of things to do this summer. And if you are somewhere in the world where the seasons are different, make a top ten list of things you want to do next season.

1. Go to all the Saturday Yankee Games.
2. Go see the Staten Island Yankees play at Dutchess Stadium.
3. Start looking at apartments in Manhattan.
4. Read more books.
5. Get my Beth Israel hospital bill settled.
6. Get my insurance claim with EVIL Asurion settled.
7. Lose 5 pounds.
8. Exercise more
9. Go swimming.
10. Post everyday.

I noticed that this is not a ‘things you want to get done’ or goals, just things to do this summer. More on the line of summer activities. At least that is how I took it.

So they sent the wrong phone, and I couldn’t get any help on the phone. So I decided to just send the phone back with a letter stating the problem. While I was debating this in my head I told the boy what happened. He repeated: “Before you go to work for an insurance company you have to sell your soul, only soulless people can work there.”

Since I wanted to give the insurance company time to call me as promised (which they haven’t yet) I waited 48 hours. Then it was Sunday, then it was a holiday. Then I had to go to work so today was the first day I was able to go to the post office. While I was waiting I googled “Asurion Customer Complaints” and read the complaints about Asurion on the Consumer complaints website. It was frightening, since most of the complaints sounded like mine. However the BBB of Tennessee gives them an A+ rating even though they have over 500 complaints against them. Makes me wonder what kind of standards businesses in Tennessee have. All this has me leaning toward evil.

The following is the letter I enclosed with the phone. I will be paying close attention to what happens obviously and keeping you informed. Also obviously.

Asurion Insurance Services, Inc.
648 Grassmere Park Drive, Suite 300
Nashville, TN, 37211, USA
RE: Claim ID number: 77707887
Carrier: Verizon Wireless
Phone: (917) 232-1621
Wrong phone shipped in response to claim and no satisfaction from phone call

Dear Adjustor’s Office:

On May 26, 2011 I called your customer service department regarding my Apple iPH432BLK phone that I received that day. The purpose of my call was to inform your company that I received an Apple iPH416BLK instead. After dialing back three times, due to the call being cut off, I was informed that an Insurance Adjustor would be calling me to resolve the issue within 24-48 hours, most likely within 24. I am still waiting for the call.

On May 23, 2011 my phone got broken, I filed a claim online that day and received a message that no 32G were available and it would be backordered.

On May 25, 2011 I received an e-mail stating: Your Apple iPH432BLK from Asurion is now available! On May 26, 2011 I received another e-mail stating the phone had been shipped. The phone arrived that day and when I got home I plugged it into my computer to activate it. When I couldn’t get the phone to activate, I called Verizon customer service, it was then that I noticed the phone was 16G not 32, the Verizon technician verified it. After we got the phone activated he switched me to Asurion so I could report the problem and get it resolved. As mentioned in the first paragraph that has not happened and it is now 5 days later.

Enclosed with this letter is the phone I received and everything that was in the box with it, accessories, papers and return envelope for old phone. I expect to receive either a full refund of the payment I made for a replacement phone or the correct phone. I expect to receive one or the other promptly. I can be reached at either of the phone numbers above or at: suzirow@gmail.com

Thank you for your assistance in this matter.

Sincerely,

Since there is a website filled with complaints about Asurion, I don’t feel bad posting this here.

are either idiots, morons or soulless bastards. Or they are all three.

The e-mail I got said I was going to get an iPhone4 32g blk, so did the packing slip. When I plugged the phone into my computer to activate it, iTunes said it was a 16 gig phone. I was pissed, I called them, got nowhere, called again, got a little farther and then the call was disconnected. So I called a third time, and finally got to some one that told me he couldn’t help me, someone would have to call me back. I am still waiting. As I was waiting I decided I probably shouldn’t be using the replacement phone, since I might damage it, so I reactivated my phone with the broken screen, bought an ugly case to keep the pieces together, although you can still see the crack, and packed up the replacement phone.

Now I have to write a letter and not say, “Listen you morons, you really fucked up, now ship me the right phone!”

All of this reinforces my belief that I don’t deserve nice things. I am never buying another iPhone. I will settle for lesser quality stuff since I am such a loser jerk.

sucks. I really mean it. I have spent most of the past week totally convinced I am a loser and don’t deserve nice things.

My phone came, they sent the wrong one. I realized that as I was on the phone with Verizon because I was having trouble activating it. I mentioned to the customer service that the phone was a 16 gig and should be a 32 gig so after the phone was activated he switched to Asurion so I could get explain the problem to them and get the right phone shipped. I got to their automated phone system where after listening to them tell me my phone had shipped and gave me the routing number I got a list of choices. Of course none of them were, ‘we shipped you the wrong phone’, so I had to guess, not that it did any good since the call got cut off. So I called back. This time I got through to customer service and after talking to her she had to switch me to ‘Technical support’, and once again the phone call was cut off. So I called back, this time I went straight to ‘Technical support’ and talked to a man, who couldn’t help me. He took my number and said an ‘adjuster’ would call me within ’24-48′ hours. I am still waiting.

So the past two days I have been very upset and at times crying, fully convinced I am a loser, don’t deserve nice things and don’t deserve to be happy.