apparently my cell phone saga is done. I say apparently because when I was reading the list of Customer complaints for Asurion, one of them was that the customer was told the phone had water damage when it didn’t. I still have to send the broken phone back so I don’t get charged a restocking fee. That is why my ordeal is not quite over yet.

When I got the e-mail from American Express stating my payment was due, I went on the website and filed a disputed charge claim. I told them, wrong merchandise shipped, I called the company, got no response and have returned the merchandise with a letter stating the problem and still had no response.

When I received the e-mail I posted in my last post, I called the number in the e-mail. I spoke to customer service, then I got transferred to technical support (Jay), Jay then said I had to speak to a supervisor to needed to know what address to send the replacement phone to. The supervisor told me the phone was being sent out.

Here is what frustrates me. When I returned the wrong phone I included a letter, in that letter was the specifics of why it was the wrong phone and what I wanted Asurion to do, send me the correct phone. I also put my address, my cell phone number, my work number and my e-mail address. I still had to call them to get them to do anything. And why did he have to get my address and phone number and e-mail address when they already had them! They had all that information from the original claim number, which was also on the letter I sent them and on every e-mail they sent me.

So I got my phone on Wednesday, June 15, 4 weeks and 7 phone calls after I filed my claim. When I opened the box, it was a brand new iPhone, it the box, shrink wrapped, just the phone I got from the store. When I went on line with American Express, there was a notation that they had contacted the company. That is what probably lit a fire under their soulless devil-spawn asses. American Express, a company that knows what customer service is, and shakes a might big stick.

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