Tag Archive: Apple


Evil or just incompetent?

So they sent the wrong phone, and I couldn’t get any help on the phone. So I decided to just send the phone back with a letter stating the problem. While I was debating this in my head I told the boy what happened. He repeated: “Before you go to work for an insurance company you have to sell your soul, only soulless people can work there.”

Since I wanted to give the insurance company time to call me as promised (which they haven’t yet) I waited 48 hours. Then it was Sunday, then it was a holiday. Then I had to go to work so today was the first day I was able to go to the post office. While I was waiting I googled “Asurion Customer Complaints” and read the complaints about Asurion on the Consumer complaints website. It was frightening, since most of the complaints sounded like mine. However the BBB of Tennessee gives them an A+ rating even though they have over 500 complaints against them. Makes me wonder what kind of standards businesses in Tennessee have. All this has me leaning toward evil.

The following is the letter I enclosed with the phone. I will be paying close attention to what happens obviously and keeping you informed. Also obviously.

Asurion Insurance Services, Inc.
648 Grassmere Park Drive, Suite 300
Nashville, TN, 37211, USA
RE: Claim ID number: 77707887
Carrier: Verizon Wireless
Phone: (917) 232-1621
Wrong phone shipped in response to claim and no satisfaction from phone call

Dear Adjustor’s Office:

On May 26, 2011 I called your customer service department regarding my Apple iPH432BLK phone that I received that day. The purpose of my call was to inform your company that I received an Apple iPH416BLK instead. After dialing back three times, due to the call being cut off, I was informed that an Insurance Adjustor would be calling me to resolve the issue within 24-48 hours, most likely within 24. I am still waiting for the call.

On May 23, 2011 my phone got broken, I filed a claim online that day and received a message that no 32G were available and it would be backordered.

On May 25, 2011 I received an e-mail stating: Your Apple iPH432BLK from Asurion is now available! On May 26, 2011 I received another e-mail stating the phone had been shipped. The phone arrived that day and when I got home I plugged it into my computer to activate it. When I couldn’t get the phone to activate, I called Verizon customer service, it was then that I noticed the phone was 16G not 32, the Verizon technician verified it. After we got the phone activated he switched me to Asurion so I could report the problem and get it resolved. As mentioned in the first paragraph that has not happened and it is now 5 days later.

Enclosed with this letter is the phone I received and everything that was in the box with it, accessories, papers and return envelope for old phone. I expect to receive either a full refund of the payment I made for a replacement phone or the correct phone. I expect to receive one or the other promptly. I can be reached at either of the phone numbers above or at: suzirow@gmail.com

Thank you for your assistance in this matter.

Sincerely,

Since there is a website filled with complaints about Asurion, I don’t feel bad posting this here.

Em had a nail appointment so we went to the city even though it was raining. The rain was supposed to stop at noon, it didn’t. It stopped eventually, but a long time after noon. I wore my gray coat and figured that would be enough, I wouldn’t need my rain poncho. I was wrong. As for the common sense factor of going to the city to walk around in the pouring rain, we went to NYC when a hurricane was coming. Yeah, common sense doesn’t come into play when we plan to go the city. Two things you will notice about me when it’s raining in the city. One is I never carry an umbrella. The other is that instead of waiting for the light at the curb, I stand back by the buildings. There is a little bit of protection there, it the wind is strong I can usually get out of it by going around the corner. Also, there is less chance of being splashed by cars.

When we first got to Manhattan I wanted to get food, Em had this store she wanted to go to that she didn’t want to take me to. We were going to meet up at this coffee place that I had a Groupon for that I won’t name, you’ll see why in a minute. The store she wanted to go to wasn’t open, so she went to the Apple store to get an iPod Shuffle, (PRODUCT) RED Special Edition iPod, a portion of the purchase price to the Global Fund to fight AIDS in Africa. She wants it for music when she goes to the gym, currently she has an iPod touch, but she is planning to get an iPhone in June or July and she doesn’t want to take that to the gym. So she was very happy to find it at the Apple store. Then she came to join me at the coffee place.

She was starving, but they only had pastries and sandwiches, we ended up just getting drinks. The cappuccino looked just like the picture in the Groupon I got. The service was terrible. First I was told they provided table service. So we sat down, no one came to our table so I went up to the bar and ordered our drinks. The waitress brought them, after drinking them, Em had to leave for her appointment. I waited for the check. And waited and waited. Finally she brought it, then took the Groupon to refigure the bill. Then she never came back for the money. I waited almost 20 minutes before I took it up to the bar, she acted surprised when she saw me. The place is in the lobby of a hotel, so they have hotel guests charging things to their room, but it is also open to the public, so come on! I left her less then 10% for a tip.

After meeting up with Em at the nail salon we decided to try another place for the items she was looking for in the store she wouldn’t let me come with her to. Then we used one of her Groupon’s for lunch. This place had much better service even though the waitress appeared to be less experienced. Not saying she was, just that was the impression I got, but our order was right and she was prompt, it was more of a bar then a restaurant but the food was good.

Then to Ashley’s so Em could get another hole poked in her ear, then to Harney’s for tea, then home where we watched the end of the baseball game.

Do you know anyone that is an Apple Fan? I don’t know if I can really say I am an Apple Fan since I just have an iPod and an iPhone. But I do love them.

The iPod I have had for a while, I kept it when I got my iPod touch so I would have something to take to the gym. Also it has my name engraved in it. Then this week I got the iPhone 4 and I absolutely love it. LOVE IT! It is very similar to my iPod touch so it wasn’t hard for me to figure out how to use it, I have had a few glitches, I didn’t realize I had to set up my voice mail and I had to add my contacts and apps by hand.

But what I like is the battery lasts all day. I go online, I check twitter, facebook, my e-mail and whatever and the battery lasted from this morning until I got ready for bed. Not only that, but my sparq can be used to charge it. This makes me happy.

All my apps work, except Facetime, which I used twice with my iPod and I don’t really see why I need it.

Any new gadgets in your possession?

Happiness and joy

“The boy is overcome with happiness and joy. He has his iPad2. He says it is all my fault so he keeps hugging me.”

Those were his exact words. Happiness and joy. His face has been a grin all day. All my fault. I told him, I just loaned you the money. “No,” he says. “You insisted we had to go to the Verizon store before we went to Connecticut.” That’s where the iPad2 was. Probably the only store in the Hudson Valley to have some. Now they have none. The boy has his, Gwen has his old one, and I have the satisfaction of knowing that for today, I have filled his life with happiness and joy.

Now that I have done that, I am unsure what I should be doing the rest of the day. I think I will relax with a book.